Return Policy

Last updated: November 7, 2025

At SamBal Aqua Agriculture, we are committed to providing you with the freshest, highest quality catfish products. Due to the perishable nature of our products, we have specific return and refund policies designed to ensure food safety and quality.

Quality Guarantee

Our Promise

We guarantee that all our catfish products are fresh, properly handled, and meet our strict quality standards. If you receive products that don't meet our quality standards, we will provide a full refund or replacement.

Return Conditions

Eligible for Return

  • • Products that arrive spoiled or damaged
  • • Wrong product delivered
  • • Quality issues (off smell, discoloration)
  • • Packaging defects affecting product quality
  • • Delivery errors (wrong address, missing items)

Not Eligible for Return

  • • Change of mind after delivery
  • • Products stored improperly by customer
  • • Products consumed or partially used
  • • Orders cancelled after dispatch
  • • Products past their recommended use date

Return Process

1

Contact Us Immediately

Call us within 2 hours of delivery to report any issues

2

Document the Issue

Take photos of the product and packaging if possible

3

Return Authorization

We'll provide a return authorization number and instructions

4

Resolution

We'll process your refund or arrange a replacement

Refund Policy

Refund Methods

  • • Full refund to original payment method (3-5 business days)
  • • Store credit for future purchases
  • • Replacement product delivery
  • • Partial refund for minor issues

Refund Timeline

  • • Credit card refunds: 3-5 business days
  • • Bank transfer refunds: 5-7 business days
  • • Store credit: Immediate
  • • Replacement delivery: Next business day

Special Circumstances

Live Catfish

Due to the nature of live fish, returns are only accepted if the fish arrive dead or in poor condition. We recommend having a suitable container ready for immediate transfer upon delivery.

Smoked Catfish

Smoked products should be refrigerated immediately upon delivery. Returns are accepted if the product shows signs of spoilage or packaging defects.

Bulk Orders

For wholesale and bulk orders, we offer more flexible return policies. Contact our sales team to discuss specific arrangements.

Customer Responsibilities

  • • Inspect products immediately upon delivery
  • • Store products according to our recommendations
  • • Report any issues within 2 hours of delivery
  • • Provide accurate delivery information
  • • Be available to receive deliveries
  • • Follow proper food safety practices

Contact Information

For returns, refunds, or quality issues, contact us immediately:

Customer Service

Phone: +234 707 351 1114

Email: sambalaqua@gmail.com

Hours: 8:00 AM - 6:00 PM (Mon-Fri)

Quality Control

Email: sambalaqua@gmail.com

Emergency: +234 707 351 1114

Available 24/7 for urgent issues

Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on our website and will apply to orders placed after the effective date. We encourage you to review this policy periodically.